Privacy Policy

1. Who we are
Fava is the trading name of AWW Trading Company Ltd (“we”, “us”, “our”).
Location: Steamhouse, Birmingham, UK
Contact: ashley@hellofava.com / francesca@hellofava.com
Phone: 0121 817 7878

2. What information we collect
When you contact us or work with us, we may collect:
Name, email address, phone number (if provided), the message you send us, any information you share as part of delivering services (e.g., project details).

3. How we use your information
We use your information to respond to enquiries, provide and manage our services, send invoices and service communications, and improve how we deliver our services.

4. Legal basis for processing
We process personal data when: it’s necessary to respond to your enquiry (legitimate interests), it’s necessary to perform a contract with you, or to comply with legal obligations (e.g., accounting).

5. Where your data is stored
We store business communications and documents using tools such as Google Workspace (email, documents). We take reasonable steps to keep information secure.

6. Sharing your information
We do not sell your personal data. We may share limited data with trusted service providers only where needed to provide services (e.g., email hosting, invoicing) and only for that purpose.

7. How long we keep your information
We keep personal data only as long as necessary for the purposes above, including legal and accounting requirements.

8. Your rights
You may have rights to access, correct, delete, or restrict processing of your personal data, and to object in certain cases. To exercise your rights, contact us using the details above.

9. Complaints
If you have concerns, please contact us first. You can also complain to the UK Information Commissioner’s Office (ICO).

10. Updates to this policy
We may update this policy from time to time. The “Last updated” date will always be shown above.